Cancellation & Return Policy
Everything you need to know about order cancellations, returns, and replacements.
At JHM Jewels, every product undergoes multiple quality checks before dispatch to ensure it reaches you in excellent condition.
1
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, provided they have not been dispatched.
- Once an order has been dispatched, it cannot be cancelled.
- After your cancellation request is approved, the refund will be processed within 5–7 working days.
- Customers may choose to receive either:
- A full refund to the original payment method, or
- 100% Store Credit for future purchases.
2
Eligibility for Returns
- Returns or replacements are accepted only if you receive:
- A damaged product.
- A defective product.
- An incorrect product.
- To be eligible:
- The issue must be reported within 24 hours of receiving the order.
- A clear, continuous unboxing video, starting from the sealed package, must be provided. Claims without an unboxing video may not be accepted.
3
Return Process
- Once your request is verified and approved, we will offer a replacement or refund, whichever is feasible.
- Refunds will be issued only if the same product is unavailable for replacement.
- Approved returns must be shipped back to our address within the timeframe communicated by our team.
- Return shipping charges are to be borne by the customer.
4
Non-Returnable Items
- Returns or replacements will not be accepted for:
- Change of mind or personal preference.
- Incorrect product selection by the customer.
- Damage caused due to misuse, improper handling, or normal wear and tear.
- Claims reported after 24 hours of delivery.
- Claims made without a valid unboxing video.
5
Delivery & Return-to-Origin (RTO)
- Please ensure someone is available to receive the parcel at the delivery address during courier delivery hours. If the shipment is returned to us after multiple unsuccessful delivery attempts:
- ₹50 will be charged for re-dispatch of the order; or
- If the order is cancelled, a Store Credit will be issued after deducting ₹100 towards shipping and handling charges. No monetary refund will be provided.
6
Important Information
- Every return request is subject to verification and approval by the JHM Jewels team.
- Please do not return any product without prior approval from our customer support team.
- JHM Jewels reserves the right to reject any return request that does not meet the above conditions.
- For any assistance, please contact us via WhatsApp or email, mentioning your Order ID. Our team will be happy to assist you.