Frequently Asked Questions
Find answers to common questions about our jewelry, shipping, and more.
Are the products shown on the website exactly the same as what I will receive?
A:Yes. We strive to display our products as accurately as possible. However, slight variations in colour may occur due to screen settings and lighting during photography.
Does the pendant set include a chain?
A:Most pendant sets are sold without a chain. If a matching chain is available, it can be added at an additional cost. Please refer to the product description for details.
Are your jewellery pieces anti-tarnish?
A:The anti-tarnish feature varies by product. Please check the product description for specific details before purchasing.
How should I care for my jewellery?
A:Avoid contact with water, perfumes, lotions, and chemicals. Store your jewellery in a dry place and wipe it with a soft cloth after use to maintain its shine.
How long does delivery take?
A:Domestic orders are typically delivered within 3–7 business days after dispatch. International delivery timelines vary depending on the destination.
Do you ship internationally?
A:Yes, we currently ship to selected countries. International customers are requested to contact us via WhatsApp or email before placing an order.
Which courier partners do you use?
A:We primarily ship through DTDC and India Post. The courier partner is selected based on your location and service availability.
Can I cancel my order?
A:Orders can be cancelled within 24 hours of placing the order, provided they have not been dispatched. Once dispatched, orders cannot be cancelled.
What is your return policy?
A:Returns or replacements are accepted only for damaged, defective, or incorrect products reported within 24 hours of delivery, along with a clear, continuous unboxing video.
What payment methods do you accept?
A:We accept payments through UPI, Debit/Credit Cards, Net Banking, Wallets, and other secure payment methods available at checkout.
Can I request gift wrapping or include a personal message?
A:Yes. If you'd like gift wrapping or a personalized message, please contact us via WhatsApp or email with your Order ID after placing your order. We'll be happy to assist whenever possible.
How can I contact JHM Jewels?
A:You can reach us via WhatsApp, email, or through the Contact Us page on our website. Our team will be happy to assist you with any queries.